- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I love this place, they are very honest, reasonable in price, and they all work as a team, and when that happens your car gets repaired exactly the way they diagnose it, they never say oh, we thought that was the problem, but its really this, and then there goes more money ,more time, that never happens! If your looking for a excellent repair shop go to FAMILIA AUTOMOTIVE! Ladies if your tired of going from shop to shop trying to find a 100 percent honest mechanic that does not charge crazy prices, come check them out and you'll never have to search for another repair shop!! Thanks Familia Automotive for making me part of your Family Yvonne.Elias
I called Klein first about replacing my starter, and he was totally okay with me buying the part myself. He told me to bring the VIN to make sure I got the right one, which immediately made me feel like he was honest and trustworthy. When I dropped off the car, he even offered to drive me to work nearby really appreciated that. Around noon, he called to let me know he was running a little behind but assured me the car would still be done the same day. I liked that he kept me updated. Friendly, honest, and reliable service. I'd definitely recommend Familia Automotive.