- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
what our customers say
I highly recommend Familia Auto. They took care of wheel bearings on my 2014 Forester. The diagnosis was spot-on and replacement was done quicker than what I could have gotten at dealership. Price was very reasonable as well. I plan on using for other maintenance needs.
Familia Automotive have taken care of several parts replacements on my car, and - with a couple more repairs and general maintenance on the horizon - I can't wait to use them again! Friendly, calm atmosphere; professional and VERY knowledgeable staff; super clean and appealing facilities; quick and efficient service...all things that will absolutely make you want to give Familia Automotive your business.
Klent was very helpful kind and reliable walked me through everything he did to my car great customer service highly recommend him.
I just recently took both of my vehicles for service at Familia automotive . The customer service I received was outstanding. Klent and Steven went out of their way to make sure I was satisfied with their work on my vehicles. They were able to diagnose my AC and now it's working like new. They did a undercarriage cleaning to find any leaks my vehicles had. My mustang was overheating bad, and they replaced my coolant hose within a timely matter and charged me affordable prices for labor and parts. Not only do they have good customer service their work is reliable and dependable. I would 100% recommend this shop to everyone.
