- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I needed someone to fix my car ac and I looked online. Familia Automotive has pretty good reviews and I took my car for a try. First time with this auto shop and I am very please with Klent who helped me with my car. He was straightforward and helpful throughout the whole process of repairing my car ac. I am definitely going back for any car repairs and highly recommend this place. Thank you for the great customer service, Klent!
I came here for a quick scan because my transmission was acting up. The owner Klent was extremely helpful and referred me to another trusted shop for my specific problems. Came back after the issues were dealt with for another scan. Even though i hadn't made an appointment he took time out of his busy schedule just to help me and make sure everything was good with my car. He was very thorough and even gave me tips on my battery terminal. Him and his crew are all great people and i'll be recommending this shop to everyone I know. I'm very appreciative of this shop and all under it. Familia Automotive is really the shop to go to.