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Best Auto Repair, Stockton

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CODE OF ETHICS

 106 Verified Review(s)

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

what our customers say

Great experience! Klent bent over backwards to help me. He does great work for a fair price. Here is a man of his word and puts the best interest of the customer first! Highly recommend!
L

I thought my car was going to get new control arms. BUT, I didn't because Klent went through it with a fine tooth comb. I appreciate his professionalism and most of all his honesty. Thank you for giving me hope that there are still people like you. Big ups and God bless you all at Familia Automotive.
C

I had a great experience, staff was so friendly, I took my Dodge Ram for a AC recharge, great and affordable pricing and they were fast, when I received my truck back man it blew so cold just like when I had originally purchased my truck. Definitely recommend them.
R

Very kind and courteous. They took a look at my car and provided information for a shop that can do the potential repairs to the engine since it would require certain equipment. They did do a diagnostic and were able to put some of my concerns to rest.
J

I was looking for a repair shop for my cars and came across Familia Automotive. I brought 2 of my cars in for diagnostic checks. Klent was very up front, friendly and professional. I will definitely be doing business here again, as well as recommending to family and friends.
W

Took my car to Robles Automotive to get it fixed. Robles had my car for months, finally got it, fix cost over 7 hundred dollars and still did not fix it. Went to Familia Automotive and they did an excellent job and was cheaper with a longer warranty. No more issues, car runs great and been going there since. Gets the job done.
M

  • NAPA
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