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Best Auto Repair, Stockton

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CUSTOMER SERVICE

 106 Verified Review(s)

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

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what our customers say

Great experience! Klent bent over backwards to help me. He does great work for a fair price. Here is a man of his word and puts the best interest of the customer first! Highly recommend!
L

I thought my car was going to get new control arms. BUT, I didn't because Klent went through it with a fine tooth comb. I appreciate his professionalism and most of all his honesty. Thank you for giving me hope that there are still people like you. Big ups and God bless you all at Familia Automotive.
C

I had a great experience, staff was so friendly, I took my Dodge Ram for a AC recharge, great and affordable pricing and they were fast, when I received my truck back man it blew so cold just like when I had originally purchased my truck. Definitely recommend them.
R

Very kind and courteous. They took a look at my car and provided information for a shop that can do the potential repairs to the engine since it would require certain equipment. They did do a diagnostic and were able to put some of my concerns to rest.
J

I was looking for a repair shop for my cars and came across Familia Automotive. I brought 2 of my cars in for diagnostic checks. Klent was very up front, friendly and professional. I will definitely be doing business here again, as well as recommending to family and friends.
W

Took my car to Robles Automotive to get it fixed. Robles had my car for months, finally got it, fix cost over 7 hundred dollars and still did not fix it. Went to Familia Automotive and they did an excellent job and was cheaper with a longer warranty. No more issues, car runs great and been going there since. Gets the job done.
M

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