Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 209-933-1829 or make an appointment online!
I thought my car was going to get new control arms. BUT, I didn't because Klent went through it with a fine tooth comb. I appreciate his professionalism and most of all his honesty. Thank you for giving me hope that there are still people like you. Big ups and God bless you all at Familia Automotive.
Took my car to Robles Automotive to get it fixed. Robles had my car for months, finally got it, fix cost over 7 hundred dollars and still did not fix it. Went to Familia Automotive and they did an excellent job and was cheaper with a longer warranty. No more issues, car runs great and been going there since. Gets the job done.