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Best Auto Repair, Stockton

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INSURANCE QUESTIONS

 89 Verified Review(s)

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 209-933-1829 or make an appointment online!


what our customers say

Found these guys after a previous mechanic misdiagnosed my issue. They fixed my van in just a few hours. They were kind, professional and fast. After I drove off, my van was driving so much better. Definitely would trust them to continue working on my van.
K


Great people who were able to fix our headlights and get us back on the road in an hour. Grateful to have stumbled upon this establishment and will be sure to come back with any other car concerns.
M


Familia Automotive is the best in town, I HIGHLY recommend going here If you have any car problems. The Owner Klent is honest, well mannered, respectful, and so are other workers there. You'll leave a happy and satisfied customer Thank you guys and the Owner Klent on getting my car back right!
D


I had nothing but the best experience with Familia. I will recommend this business to all my friends and relatives. They honest and trustworthy. Very friendly and professional. So nice to have young professional doing great work!
D


Went in to have my brakes and rotors replaced, they gave me a complimentary inspection and a reasonable estimate (another shop quoted me almost $200 more). As a lady who knows little to nothing about cars, shops can be intimidating, and at their worst, exploitative of your lack of knowledge. I felt very comfortable in this shop, the owner was exceptionally friendly, informative, and fair. Will most definitely be returning for my future repair needs and spreading the word to friends and family about this new business. Give them your support!!!
M


I can just truly say. I was well pleased with the service I got bringing my car here! The service was absolutely on point. The owner was very nice and friendly and took really good care of me. He made sure he kept up with me about everything with my car. I love how they are very business structured. I would definitely recommend them to any. If you ever need your whip fixed take it down there. They'll get you right! :)
R


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