Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 209-933-1829 or make an appointment online!
what our customers say
Came across this shop online, thanks to Mayor Lincoln. My first time getting my service from this shop. And I have never experienced when an owner educates you about your vehicle depending on what your there for. But Clint was very professional, knowledgeable about his shop and takes really good care of his customers. And not only he fixes cars but also does all the paper work inside the office. Waiting Room is clean and hospitable. Plenty of space to sit, drink and use the restroom. Yes, well cleaned restroom. Staff was customer friendly. One guy went around to test my car and came back quick. It was not easy for me to trust anyone but they reassured you as always. Very accommodating and flexible with your schedule as long as you notify them. I would definitely return back and recommend this to other friends and family I know.
