Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 209-933-1829 or make an appointment online!Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I needed someone to fix my car ac and I looked online. Familia Automotive has pretty good reviews and I took my car for a try. First time with this auto shop and I am very please with Klent who helped me with my car. He was straightforward and helpful throughout the whole process of repairing my car ac. I am definitely going back for any car repairs and highly recommend this place. Thank you for the great customer service, Klent!
I came here for a quick scan because my transmission was acting up. The owner Klent was extremely helpful and referred me to another trusted shop for my specific problems. Came back after the issues were dealt with for another scan. Even though i hadn't made an appointment he took time out of his busy schedule just to help me and make sure everything was good with my car. He was very thorough and even gave me tips on my battery terminal. Him and his crew are all great people and i'll be recommending this shop to everyone I know. I'm very appreciative of this shop and all under it. Familia Automotive is really the shop to go to.