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Best Auto Repair, Stockton

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WHEN ACCIDENTS HAPPEN

 89 Verified Review(s)

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 209-933-1829 or make an appointment online!


what our customers say

Found these guys after a previous mechanic misdiagnosed my issue. They fixed my van in just a few hours. They were kind, professional and fast. After I drove off, my van was driving so much better. Definitely would trust them to continue working on my van.
K


Great people who were able to fix our headlights and get us back on the road in an hour. Grateful to have stumbled upon this establishment and will be sure to come back with any other car concerns.
M


Familia Automotive is the best in town, I HIGHLY recommend going here If you have any car problems. The Owner Klent is honest, well mannered, respectful, and so are other workers there. You'll leave a happy and satisfied customer Thank you guys and the Owner Klent on getting my car back right!
D


I had nothing but the best experience with Familia. I will recommend this business to all my friends and relatives. They honest and trustworthy. Very friendly and professional. So nice to have young professional doing great work!
D


Went in to have my brakes and rotors replaced, they gave me a complimentary inspection and a reasonable estimate (another shop quoted me almost $200 more). As a lady who knows little to nothing about cars, shops can be intimidating, and at their worst, exploitative of your lack of knowledge. I felt very comfortable in this shop, the owner was exceptionally friendly, informative, and fair. Will most definitely be returning for my future repair needs and spreading the word to friends and family about this new business. Give them your support!!!
M


I can just truly say. I was well pleased with the service I got bringing my car here! The service was absolutely on point. The owner was very nice and friendly and took really good care of me. He made sure he kept up with me about everything with my car. I love how they are very business structured. I would definitely recommend them to any. If you ever need your whip fixed take it down there. They'll get you right! :)
R


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