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Best Auto Repair, Stockton

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WHEN ACCIDENTS HAPPEN

 58 Verified Review(s)

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 209-933-1829 or make an appointment online!


what our customers say

I highly recommend Familia Auto. They took care of wheel bearings on my 2014 Forester. The diagnosis was spot-on and replacement was done quicker than what I could have gotten at dealership. Price was very reasonable as well. I plan on using for other maintenance needs.
D
, 09/09/2022

Great quality work. Reasonable prices. I'm a woman and I'm able to trust this shop with my cars. He always makes time to fix my cars and gives me the options to get it fixed quickly and without breaking the bank. I'm appreciative of their excellent services
R
, 09/09/2022

Right when I walked in I felt right at home
J
, 09/07/2022

Familia Automotive have taken care of several parts replacements on my car, and - with a couple more repairs and general maintenance on the horizon - I can't wait to use them again! Friendly, calm atmosphere; professional and VERY knowledgeable staff; super clean and appealing facilities; quick and efficient service...all things that will absolutely make you want to give Familia Automotive your business.
M
, 09/07/2022

Klent was very helpful kind and reliable walked me through everything he did to my car great customer service highly recommend him.
U
, 09/01/2022

I just recently took both of my vehicles for service at Familia automotive . The customer service I received was outstanding. Klent and Steven went out of their way to make sure I was satisfied with their work on my vehicles. They were able to diagnose my AC and now it's working like new. They did a undercarriage cleaning to find any leaks my vehicles had. My mustang was overheating bad, and they replaced my coolant hose within a timely matter and charged me affordable prices for labor and parts. Not only do they have good customer service their work is reliable and dependable. I would 100% recommend this shop to everyone.
D
, 09/01/2022

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