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Best Auto Repair, Stockton

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WHEN ACCIDENTS HAPPEN

 106 Verified Review(s)

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 209-933-1829 or make an appointment online!


what our customers say

Was having issues with the brakes of my car and they did a great job repairing it within a day. They really show that they put care into the repairs and their customers.
L

Came across this shop online, thanks to Mayor Lincoln. My first time getting my service from this shop. And I have never experienced when an owner educates you about your vehicle depending on what your there for. But Clint was very professional, knowledgeable about his shop and takes really good care of his customers. And not only he fixes cars but also does all the paper work inside the office. Waiting Room is clean and hospitable. Plenty of space to sit, drink and use the restroom. Yes, well cleaned restroom. Staff was customer friendly. One guy went around to test my car and came back quick. It was not easy for me to trust anyone but they reassured you as always. Very accommodating and flexible with your schedule as long as you notify them. I would definitely return back and recommend this to other friends and family I know.
B

I brought in my Subaru here that needed new bearings, and a few other issues. They did the job, quick. I got it up to the mountain last week to ski. It drove great. better than it's ever driven. The guy that owns it is great. Thank you for everything, Skiing tomorrow again.
T

Great experience overall! So helpful. Truly great at their work. :)
M

Klent is very transparent with the estimate and work he will get done. That gives peace of mind and that is very important when dealing with the stress of a broken car. Definitely coming back, he is friendly and professional. Thank you for your help.
J

An amazing shop! Me and my wife were desperate and this place helped us out. The staff are friendly and reasonable. Their prices are more than fair. I can't recommend this place any more!
M

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